Privacy Policy
How Payback Assistance collects, uses, and protects your information when you use our portal.
Data we collect
Contact details, case information, uploaded evidence (e.g., custodial statements), and audit logs of portal activity. We do not collect private keys.
How we use data
To verify ownership, coordinate recovery, comply with legal/AML requirements, and communicate with you and your agent.
Sharing
Shared only with assigned agents, compliance partners, or authorities when required by law.
Security
Encryption in transit and at rest, role-based access, MFA support, and audit trails.
Retention
Kept only as needed for recovery, compliance, and legal obligations, then deleted or anonymized.
Your rights
Request access, correction, or deletion subject to legal and regulatory constraints.
Contact
Email support@payback-assistance.com for privacy questions or requests.