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Use your email or username and your portal password.

Set up passkeys in security settings after you sign in.
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Trusted entry

We never ask for seed phrases, “release fees,” or crypto deposits. All communication stays inside the portal audit trail.

Need help?

If you can’t sign in, contact support at support@payback-assistance.com and we’ll reissue access securely.

What to expect after login
  • View your assigned agent and case timeline instantly.
  • Complete verification tasks and upload evidence securely.
  • Message your specialist—every update is logged in the audit trail.